Refund Policy

Eligibility

Refunds are available for confirmed paid seats when the request meets the timeframes and conditions below. Team packages (Assurance Suite) may follow the same rules per unused seat unless your enrollment confirmation states otherwise.

Timeframe

Submit a refund request within 14 days of the payment confirmation date and before the third live session of the enrolled cohort (or before accessing more than 30% of self-paced modules for Field Review). Requests after that window are evaluated only for documented service failures caused by Cloudopstool.

Full and partial refunds

• Full refund — cancellation before the cohort start date, or within 7 days of payment if no live session was attended and no downloadable materials were accessed.
• Partial refund (50%) — cancellation after the first live session but before the third, when materials access remained limited to orientation modules.
• No refund — after the third live session, after substantial material download, or after a capstone brief has been issued for your seat.

Non-refundable items

Custom workshop design fees, completed private office-hour blocks, third-party exam fees (if any are arranged separately), and seats transferred to another learner at your request are non-refundable.

Refund process

Email contact@cloudopstool.digital with subject line “Refund request,” including your full name, program name, payment date, and reason. We confirm receipt within two business days and may ask for invoice references.

Processing time and method

Approved refunds are processed within 10–15 business days after approval. Funds return via the original payment method when possible. Bank transfer refunds may require additional account details and can take longer depending on your bank.

Cancellation by Cloudopstool

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee. If we significantly change schedule after enrollment and you cannot attend, you may request a full refund of unused fees.

Exceptions

Documented medical emergencies or mandatory employer reassignment may qualify for credit toward a later cohort even outside the standard window. Credits are valid for 12 months and are non-transferable unless we agree in writing.

Contact for refund requests

contact@cloudopstool.digital · 886-4-25685037 · Street: Section 1, Chung-Ching Rd., Ta-Ya; City: Taiwan; State/province/area: Taichung; Country calling code: +886; Country: Taiwan(China);